Privacy Policy

Organisation responsible for this website: Dexal Ltd (company number 16226842), registered office 3a Fulwood Park, Liverpool, United Kingdom, L17 5AA.

For privacy requests and general questions, email hello@dogfieldhq.co.uk.

1. Who this covers

This notice explains how DogFieldHQ handles personal data when people use its website and marketplace. Independent field operators may process customer data for their own operational purposes and may need their own privacy information. The respective data-protection roles of DogFieldHQ and field owners have not yet been confirmed.

2. Data we may use

This may include account and contact details; booking, payment and refund records; customer dog details; listing and operator information; communications; technical and security information; and optional analytics data where consent has been given. The handling of sensitive information in free-text fields and support messages still needs review.

3. Why we use it

Subject to final review, purposes may include providing accounts and bookings, processing payments, customer support, preventing fraud and misuse, maintaining security, meeting legal obligations, managing operator relationships and improving the service where optional analytics consent is given. The lawful basis for each purpose has not yet been approved.

4. Sharing and international transfers

Data may be shared with the relevant operator, payment providers, hosting and support suppliers, professional advisers, regulators and others where required by law. The full supplier list, data-processing arrangements, hosting locations and international transfer safeguards have not yet been confirmed.

Operator support messages

If a signed-in operator chooses “Ask a question”, Crisp handles the support conversation. DogFieldHQ stores the message and draft/review status for support staff. Support conversations are deleted from both Crisp and DogFieldHQ after 90 days without a message. Do not include full card details in a support message.

5. Retention and security

Operator support conversations are subject to the 90-day period above. Retention periods for account, dog, booking and payment records have not yet been approved. The treatment of deleted accounts, backups and records needed for disputes or legal obligations also needs confirmation, together with the security measures described in the final notice.

6. Your rights and complaints

Subject to applicable law, individuals may request access, correction, deletion, restriction, objection, portability or withdrawal of consent by emailing hello@dogfieldhq.co.uk. We may need to verify your identity before responding. You may complain to the UK Information Commissioner’s Office.

7. Cookies and changes

See the Cookie Notice for essential and optional analytics cookies. How changes to this notice will be communicated remains subject to review.