Terms Of Service

Business name shown on this website: Dexal Ltd. The contracting entity, company number and registered address still need confirmation before these terms can be finalised.

For support, email hello@dogfieldhq.co.uk.

1. The marketplace

DogFieldHQ provides an online marketplace through which customers can discover and book private dog-field sessions offered by independent field operators. Unless clearly stated otherwise, the operator — not DogFieldHQ — provides the field session and is responsible for its listing, access, suitability, site rules, safety information and performance.

2. Accounts and acceptable use

You must provide accurate information, keep account credentials secure and use the platform lawfully. You must not interfere with the service, submit misleading content, bypass booking or payment controls, or use another person’s data without authority. We may restrict access where reasonably necessary for security, safety, suspected misuse or legal compliance.

3. Customer bookings

Before booking, customers should read the operator’s listing, field rules, access instructions, suitability information, price and cancellation terms. A booking is subject to availability and any confirmation shown by the platform or operator. Customers are responsible for their dogs, accompanying people and compliance with operator rules while using a field.

4. Operators

Operators must have authority to offer each listing; provide truthful, current information; maintain appropriate insurance, permissions and safety arrangements; honour confirmed bookings; and handle customer information only as permitted by applicable law and the agreed data arrangements. DogFieldHQ may review, suspend or remove a listing or operator account where reasonably required for marketplace integrity, safety, payment or legal reasons.

5. Payment, fees, cancellations and refunds

Online booking payments use Stripe Connect. The price, operator charges and any platform or booking fees shown before payment are the amounts payable for that booking. Cancellation and refund eligibility must be displayed clearly for each listing before checkout. Cancellation and refund eligibility, responsibility for disputes and processing charges, and when platform fees are returned remain subject to business and legal review. This draft does not establish a final refund policy.

6. Complaints and support

Contact the operator first for access, local rules, suitability and service issues. Contact DogFieldHQ at hello@dogfieldhq.co.uk for account, platform or payment-flow issues. Nothing in these draft terms removes statutory consumer rights.

7. Liability and legal terms

Provisions covering liability, consumer rights, indemnities, events outside our control, governing law, jurisdiction, changes and termination have not yet been approved. These sections remain incomplete and this document is not effective terms of service.

8. Privacy

Our handling of personal data is described in the Privacy Notice. Our use of cookies is described in the Cookie Notice.