How can we help?

Open your booking and review the location's arrival guidance. Operators can provide parking, access and practical visit information.

Check the arrival instructions attached to your booking. If no current code is shown, contact the field operator rather than guessing or using an old code.

Do not enter before your booked start time unless the operator explicitly permits it. Turnaround buffers and adjacent sessions help keep visits separate.

Your end time normally stays unchanged, because another customer may follow. Contact the operator if lateness creates an access or safety issue.

Leaving on time protects the next booking and any turnaround period set by the operator. Follow the field's exit instructions.

Check the booking's arrival instructions and contact the field operator using the listed details. Use DogFieldHQ support for a platform problem, not an urgent on-site emergency.

Facilities vary. Check the location and field listing before travelling and ask the operator if an essential facility is not clearly stated.

Choose Create Customer Account or begin a booking and follow the registration steps. Use an email address you can access.

Use Customer Sign In from the footer or booking area. Operator accounts use a separate sign-in journey.

Use the password reset link on the customer sign-in page and follow the instructions sent to your account email.

Sign in, open your customer profile and edit the available account details. Keep them accurate so operators can manage your bookings.

Open My Bookings while signed in. Your bookings are linked to the customer account used when they were created.

Account controls are available from your customer profile. Some booking and payment records may need to be retained for legal or operational reasons; see the privacy policy.

Customer preferences record whether relevant marketing journeys may be sent. Operators should respect those preferences and applicable data-protection rules.

Contact DogFieldHQ for account or platform problems. Contact the field operator for local access, suitability, rules, cancellation decisions and on-site questions.

Choose a live location, select a field, date, duration and available start time, add or select your dogs, then complete the booking and any required payment.

Yes. Customer details and dogs are attached to your booking so you can return to your bookings and the operator has the information needed for the visit.

A time can be blocked by another booking, a closure, weekly opening hours, turnaround buffers, minimum notice or the field's advance-booking limit.

Each field chooses the session lengths it offers and the price for each length. The booking form shows only durations enabled for that field.

The operator sets how far ahead bookings open. Dates outside that window will not show as available.

Possibly. Each location can require minimum notice before a session, so a free-looking time may be too close to book online.

Yes, but sessions are currently booked separately. Complete one booking, then return to the field to choose another available time.

Your booking page shows its current status. A paid online booking is confirmed after DogFieldHQ receives successful payment confirmation.

Make sure you are signed in with the same customer account used to book. A checkout that was not completed may remain unpaid or expire rather than becoming a confirmed visit.

DogFieldHQ checks availability when a booking is created and protects active slots from overlapping bookings. If the slot has just gone, choose another time.

Open the future booking in My Bookings and submit a cancellation request. The field operator reviews the request; submitting it does not itself guarantee cancellation or a refund.

Cancellation and refund decisions are made by the field operator. Review the field's terms or contact the operator before booking if you need clarification.

The field operator has not yet approved or declined it. Your booking remains in its current state until the operator acts.

Contact the field operator for the reason and to discuss their policy. DogFieldHQ records the operator's decision but does not invent a universal cancellation policy.

Once the operator issues a Stripe refund, bank processing times can vary. Check your booking's payment information and contact the operator if it remains outstanding.

DogFieldHQ supports operator-issued full or partial refunds where a refundable Stripe payment exists. Eligibility and amount are the operator's decision.

The operator should tell you what happens next and whether a refund or alternative session is offered. Contact them using the details on the location or booking.

Add a dog from your customer account or during booking. The record keeps the practical dog details available for future bookings.

Select the relevant dogs in the booking form. Only dogs belonging to your customer account can be attached to your booking.

Each field sets a maximum number of dogs per booking. The booking form enforces that limit; contact the operator before bringing any additional dog.

A field can publish excluded-breed settings. Check the field details and contact the operator if your dog's breed or circumstances need clarification.

Suitability depends on the individual field, boundaries, surroundings and operating rules. Review the listing carefully and ask the operator about your dog's specific needs.

The operator responsible for your booking can access the customer and dog information needed to manage that visit. See the privacy policy for wider data handling details.

Follow the rules published for the location and field, plus any instructions on your booking. Ask the operator before the visit if anything is unclear.

Contact the field operator promptly with the booking details and what happened. For an immediate danger or emergency, use the appropriate emergency service.

Open Book a Field to browse locations currently available on DogFieldHQ. Only fields that are live and accepting customer bookings are shown.

The booking area lists available locations and their address details. Location-based search may be expanded as more fields join the marketplace.

Open the location and field details before choosing a time. Operators can publish descriptions, fence information, facilities, rules and arrival guidance.

Security features vary by field. Read the listing's fence details and rules and contact the operator if a particular fence height, gate design or feature is essential for your dog.

Signed-in customers can add an available location to their favourites from its location page, making it easier to find again.

A field may have been made unavailable, hidden from marketplace discovery or placed under review. Contact the operator if you already have a booking there.

Where supplied, the location page shows the field operator's contact email. Use it for questions specific to access, suitability or local rules.

Yes. A location can contain multiple separately bookable fields. Check the field name carefully when selecting your session.

When online payment is required, DogFieldHQ sends you to the secure Stripe checkout step and returns you to the booking after payment.

Card entry and processing are handled by Stripe. Do not send card details to DogFieldHQ or a field operator by email or feedback forms.

Some locations pass a configured DogFieldHQ booking fee to the customer; others absorb it. The total due is shown before payment.

Field operators set prices for each enabled session duration and may price different fields separately.

Enter a valid code in the booking flow when the field offers one. The booking summary shows the discount before payment.

The code may be inactive, outside its valid dates, restricted or entered incorrectly. Check the code and contact the field operator if it was supplied by them.

Payment confirmation can take a short time to return from Stripe. Keep the booking page open while it checks; do not create a second booking unless the first has failed or expired.

Check the message from Stripe and retry with valid payment details. If the booking hold expires, return to the field and select an available time again.

Weather decisions and field conditions are managed by the operator. Check messages and your booking, and contact the operator if you are unsure whether to travel.

Operators can close a field for a date or time range. Closed periods are removed from available booking slots.

Weather refund policies vary by operator. Contact the field directly; a cancellation does not automatically promise a refund.

They can. Operators control weekly availability and can apply date-specific changes or closures, so rely on the live times shown when booking.